Job Details

Job Summary:


The Patient Services Representative II is responsible for providing exceptional front-line support to patients and providers in a radiology setting. This role focuses on managing patient interactions, scheduling diagnostic imaging exams, and ensuring accurate documentation while maintaining compliance with privacy standards.



Responsibilities:

• Handle a high volume of incoming calls and assist patients and providers promptly.
  
• Schedule diagnostic imaging exams and manage work queues efficiently.
  
• Verify patient demographics, insurance information, medical history, and necessary authorizations.
  
• Update and maintain accurate patient records within Electronic Health Record systems.
  
• Respond to patient and provider inquiries, ensuring professional communication and timely resolutions.
  
• Follow organization policies to protect PHI and adhere to federal, state, and organizational compliance standards.
  
  
  
  Qualifications:
  
• Obtain a high school diploma or equivalent; minimum of 1 year of recent healthcare or patient services experience.
  
• Demonstrate proficiency in Electronic Health Records, Microsoft Word, Excel, and Outlook.
  
• Possess strong organizational skills to manage competing priorities, high call volume, and deadlines.
  
• Exhibit excellent communication skills and the ability to resolve standard scheduling and registration issues.
  
• Knowledge of insurance policies, patient billing, and authorization requirements preferred.
  
• Ability to work day shifts from 8:00 AM to 5:00 PM and comply with work history verification requirements.
  
  
  
  Benefits & Growth:
  
• Opportunity to develop specialized skills in diagnostic imaging scheduling and outpatient radiology services.
  
• Supportive environment that encourages professional growth and enhances patient service expertise.
  

• Day 1 Medical, Dental, and Vision insurance
• Travel reimbursement for assignments
• Paid sick leave and additional valuable benefits
• Access to our $1,000 Inspire a Friend Referral Program

Choosing TactStaff means partnering with a team that understands the unique demands and rewards of Administrative. We're here to provide you with meaningful assignments that support your professional growth while ensuring each role is a step toward achieving your long-term career goals.

Apply today to experience how TactStaff can elevate your Administrative career!