Job Details

Job Summary:
The Patient Services Representative II supports Radiology operations by serving as a primary point of contact for patients and providers. This role involves managing high call volumes, scheduling diagnostic imaging exams, and ensuring accurate patient documentation.

Responsibilities:

• Respond to incoming calls from patients and providers, providing prompt assistance.
• Schedule diagnostic imaging exams and manage work queues efficiently.
• Verify patient demographics, medical history, insurance coverage, and necessary authorizations.
• Update and maintain accurate registration information within the Electronic Health Record system.
• Address patient and provider inquiries, resolving standard scheduling and registration issues.
• Collect applicable payments while adhering to organizational and regulatory compliance standards.

Qualifications:

• Possess a high school diploma or equivalent with at least 1 year of recent healthcare or patient services experience.
• Demonstrate proficiency with Electronic Health Record systems and Microsoft Word, Excel, and Outlook.
• Show ability to handle high call volumes, competing priorities, and maintain professionalism under pressure.
• Have basic knowledge of insurance policies, patient billing, and authorization requirements.
• Effectively protect Protected Health Information (PHI) and follow compliance guidelines.
• Preferred: Experience with outpatient radiology or diagnostic imaging services and proactive patient outreach.

Benefits & Growth:

• Opportunity to develop specialized skills in diagnostic imaging and healthcare administration.
• Work in a dynamic environment that emphasizes compliance, patient care, and professional growth.

• Day 1 Medical, Dental, and Vision insurance
• Travel reimbursement for assignments
• Paid sick leave and additional valuable benefits
• Access to our $1,000 Inspire a Friend Referral Program

Choosing TactStaff means partnering with a team that understands the unique demands and rewards of Administrative. We're here to provide you with meaningful assignments that support your professional growth while ensuring each role is a step toward achieving your long-term career goals.

Apply today to experience how TactStaff can elevate your Administrative career!